Client Feedback

From Surveys 2022 – 2023

Open Door Legal conducted a survey of all our clients from the past year to get feedback on how we can work to better serve our community. We would like to share with you the results of our survey and our plans to improve for the year ahead.

Responded in a timely manner. If you say you are going to give a call back at a certain time, you do, always. Firm grasp on the law. I think you guys are fantastic. Breath of fresh air.

The attorney was very understanding, sympathetic, would listen, would not pass any judgment. Treated in a really thoughtful and kind way. You guys have reduced my stress level. The attorney gave me very good recommendations, and I felt that she did a good job.

Very efficient, the lawyers are united in support of cases like mine. I went to other organizations and they did not call me back or take my despair into account. You helped me at the least expected time with positive solutions.


of clients report that we made a large or extreme difference in their lives

  • Extreme 50.67% 50.67%
  • Large 26.46% 26.46%
  • Moderate 11.21% 11.21%
  • Other 5.38% 5.38%

The legal team did a great job communicating with me on their thoughts about my case and the direction we could take it. I was very well informed of my choices. Everyone was very nice and professional.

Felt we contributed to the ultimate resolution.

Was very friendly, attentive, provided a translator, helped file, made filing easier. Felt alone in the process but stopped feeling this way with ODL’s help.


of clients report that staff always treated them with respect
  • Always 86.7% 86.7%
  • Mostly 6.2% 6.2%
  • Sometimes 4.1% 4.1%
  • Never 2.6% 2.6%

Thoughts on what Open Door Legal Does Well


Equip clients with resources and knowledge of the issue at hand.

Listening Skills

Support and Empathy

Achieving results



of clients report that staff inform them well of case developments.


of clients felt staff 100% informed them of their ongoing case.

Feedback from this year on what we can do better:

Greater Spanish language capacity, more staff in general

Smoother case hand-off, possibly with more in-person meetings

Improved cultural competency

The above are anonymous quotes and aggregated data from our August 5, 2022- June 21, 2023 client feedback submissions. Feedback is collected via text message automatically during the case lifecycle and by volunteers every summer. Over 200 submissions were collected. Program staff do not have access to individual responses.