Client Feedback
From Surveys 2019-2020
%
of clients report that we made a large or extreme difference in their lives
- Extreme 37.97%
- Large 37.13%
- Moderate 9.28%
- Other 15.62%
way they can. I feel they’re very authentic when it comes to helping people.
%
- Always 86.5%
- Mostly 7.17%
- Other 6.33%
Some planned actions for the coming year to respond to this feedback include:
Increase Outreach & Community Visibility
Decrease Wait Times
Increase Client Communications
The above are anonymous quotes and aggregated data from our July 2019- June 2020 client feedback submissions. Feedback is collected via text message automatically during the case lifecycle and by volunteers every summer. Over 300 submissions were collected. Program staff do not have access to individual responses