From Surveys 2020 – 2021
They genuinely hear you out, they are knowledgeable, experienced, and willing to fight for your cause and justice! I had a knot in my stomach until I left their office. Thank God for Open Door Legal!
The lawyers take the time to explain legal situations in ways that were easy for me to understand.
Open Door Legal puts heart into their work and are really dedicated to their clients.
of clients report that we made a large or extreme difference in their lives
- Extreme 38.11% 38.11%
- Large 34.97% 34.97%
- Moderate 18.53% 18.53%
- Other 8.40% 8.40%
Open Door Legal is reliable, professional, trustworthy, stayed on top of everything.
Very professional throughout the process and we felt our lawyer went above and beyond to make us feel supported and well informed on what was going on.
They work hard at offering their clients support with care and diligence.
- Always 89.51% 89.51%
- Mostly 8.04% 8.04%
- Sometimes 1.40% 1.40%
- Never 1.05% 1.05%
Spread more awareness of the amazing services they offer.
Have more Spanish-speaking staff.
I had trouble with the online form, the website kept making me redo it
Some planned actions for the coming year to respond to this feedback include:
- Increase Outreach & Community Visibility
- Hire More Spanish Speaking Staff
- Fix the Online Screening Form
We plan to increase in-person flyering (when safe to do so) and to continue to strengthen our partnerships with local community groups.
We are in the process of hiring more Spanish-speaking frontline and paralegal staff. We will continue to look for Spanish-speaking attorneys. This year we have implemented a pay incentive for all staff who specifically improve the quality and capacity of our Spanish language access.
We are currently working on some short-term solutions but hope to have a new form in early 2022.
Increase Outreach & Community Visibility
Decrease Wait Times
Increase Client Communications
The above are anonymous quotes and aggregated data from our August 1, 2020- July 31, 2021 client feedback submissions. Feedback is collected via text message automatically during the case lifecycle and by volunteers every summer. Over 280 submissions were collected. Program staff do not have access to individual responses.