LaChelle

A Housing Law Client

I found Open Door Legal and we were able to get additional evidence and a new hearing. Even then, they tried to dispute. They became focused on proving me wrong, not on fixing the problem. It was insulting. You know, sometimes you just need a lawyer because sometimes, you’re not being treated like a human.

“I work for a property management company. I understand that sometimes you’re understaffed or that things fall through the cracks, but that’s no reason to treat someone like they’re less than human.

I used to live in public housing. I didn’t have heating for over a year. During that I time I got very sick because of the cold. The housing authority refused to fix the problem and also wanted my rent. It took two years to request abatement. There was a hearing that I missed because I was never given notice.

I found Open Door Legal and we were able to get additional evidence and a new hearing. Even then, they tried to dispute. They became focused on proving me wrong, not on fixing the problem. It was insulting.

You know, sometimes you just need a lawyer because sometimes, you’re not being treated like a human.”

Photography © Lauren Lombard

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Ever since childhood, our co-founder Adrian has been dedicated to reducing poverty.

He studied systemic poverty in college and went to work in the field for a few years. Eventually, he had a thesis that legal aid was the most cost-effective way to address poverty in America. He wrote up a business plan and used it to apply to law school. 

The idea was to create the country’s first system of universal access to civil legal representation that ensures everyone can obtain timely, competent legal help for any legal issue, regardless of ability to pay. That had never been done before in the history of the United States.

In law school, he met Virginia, our Programs Director. Together, they co-founded the organization, two weeks after Adrian passed the bar.

When we opened we put a sign in the window, and with just that marketing and almost no other outreach we were overwhelmed with requests for help from people with good cases who had been turned away everywhere else.

Our first year we had revenue of $35,000. We would hand shred documents because a shredder was too expensive. Despite the financial challenges, we were able to work on over 280 cases in everything from housing law to family law to consumer law in the first year alone.

The hours were extreme, the pay was low, and the learning curve was steep. Still, we persisted. We knew that almost everyone we helped was not able to receive services anywhere else. Eventually, we attracted the interest of funders. We tripled our revenue for several years in a row. In 2015, we won the Bay Area Google Impact Challenge, which enabled us to expand even more. In 2019, we secured additional funding from the city that allowed us to open two new centers in the Excelsior and Western Addition.

As of 2020, our staff has grown to 27 full-time employees. We’ve shown that universal access is possible. Now, we plan to scale city-wide, make San Francisco the first city in the country’s history to have universal access to legal help, and become a model for national replication.