Privacy Policy

This Privacy Policy (“Privacy Policy”) is a legal notice about how Open Door Legal (“we,” “us,” “our”) will use personal information collected on the website located at opendoorlegal.org and on Open Door Legal’s social media accounts (the “Site”). The information below outlines the information we collect, the methods we employ for data collection, how we may use that information, the persons to whom the personal information may be disclosed and the security measures taken to protect the personal information.

By continuing to use the Site, you acknowledge that you have read and agree to this Privacy Policy.

DATA PRIVACY BEST PRACTICES

While there is no comprehensive framework in the United States regulating data privacy practices on the Internet, Open Door Legal has modeled its Privacy Policy on the data privacy best practices promulgated by the Federal Trade Commission’s Fair Information Practice Principles, currently available here, and the Generally Accepted Privacy Principles (GAPP), available here.

INFORMATION WE COLLECT

Information You Voluntarily Submit

Open Door Legal collects any personally identifiable information that you provide to us voluntarily when you make a donation or other transaction on this site, when you subscribe to receive emails from us, or when you register for an account on our Site.

The exact nature of the information you submit may vary depending on the type of response or service requested. We will only collect information necessary to provide a requested service or respond to an inquiry. The type of information you submit that may constitute personally identifiable information (PII), includes, without limit, the following types of information:

First and Last Name;

Street Address, City, State, Country, Postal Code;

Email Address;

Cell Phone Number;

Information We Automatically Collect

Besides information you provide us voluntarily, Open Door Legal may also collect the following information automatically every time you visit the Site:

  1. Log Files

Similar to many websites, we gather certain anonymous browsing information automatically and stores it in web server log files. This information includes but is not limited to the following:

IP Addresses;

Collection date;

Connection speed;

Language settings;

Country, State, DMA and City; and

Domain (.com, .net, .mil, .org, .edu, etc.)

We use this information to improve our Site, analyze trends, administer the Site, track users’ movements around the Site and gather aggregate information about our user base as a whole.

  1. Cookies.

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. It can also help us understand how Open Door Legal Site visitors click through to our Site, and what pages they view during their visit. Similar to many websites, our Site stores an encrypted cookie on your computer so we can remember you when you come back to the Site without requiring you to log in every time. Cookies also allow us to track and understand the interests of our users to enhance the overall experience on our Site.

You can set your web browser software to disable cookies, but this may render the Site unusable to you. To do so, please refer to the help section of your specific browser for more information on how to manage or disable cookies.

Our affiliates or other third parties, such as potential advertisers, may also set and access their own cookies on the Site. Open Door Legal has no access to or control over these cookies, and, as noted above, this Privacy Policy does not govern the use of cookies by Open Door Legal’s affiliates or advertisers. Such third parties’ use of cookies is subject to their own privacy policies, which may differ from this one. Such third parties do not have access to Open Door Legal’s cookies.

Browsers with “Do Not TrackInstructions

The Site does not respond to instructions from browsers where a Do Not Track feature has been activated. The Site automatically collects log file and cookie information from all users.

CHILDRENS INFORMATION

Open Door Legal does not knowingly collect or solicit any information from any individual under the age of thirteen absent parental or guardian consent, nor do we direct any of our business practices or system outputs towards children under the age of thirteen.

Open Door Legal is committed to respecting the privacy of children online and ensuring that the Site is fully compliant with the Children’s Online Privacy Protection Act (COPPA). In the event that we learn we have collected personal information from a child under the age of thirteen without verification of parental or guardian consent, Open Door Legal will promptly delete any personal information associated with that child as quickly as possible. If you believe Open Door Legal has information from or about anyone under thirteen years of age, please notify us by email at info@opendoorlegal.org.

HOW INFORMATION IS USED

Standard Requested Services

We may use information collected on the Site to perform the standard services associated with the Site, including to determine your eligibility for offers hosted on the site, to provide you with services you request, to respond to your inquiries; and/or as may be required or permitted by legal, regulatory, industry self-regulatory, insurance, audit or security requirements applicable to Open Door Legal.

Promotional Announcements

In order to improve the experience for our users, Open Door Legal may offer you the ability to sign up for optional email communications, such as periodic newsletters, updates, or invitations to events. These communications are enhancements to our service and are entirely optional. Open Door Legal will ask for your consent before sending you promotional communications and will make it easy for you to unsubscribe from these communications.

Identification of Authors

The Open Door Legal Site may offer opportunities for you to comment on content found on the Site, engage in dialogue, share information and may allow you to submit original content. When you make a contribution to the Site you may be identified by your Site account username or the name under which you choose to post.

Marketing Information

We use marketing information to help us better plan our Site and services to meet your needs; to measure and improve our Site’s services and features; to communicate with you by email to provide you with customer support, to prevent potentially illegal activities (including illegal downloading of copyrighted materials in accordance with our Terms of Conditions and Services) and to enforce our Terms of Conditions and Services. We also use a variety of technological systems to detect and address anomalous activity and to screen content to prevent certain abuses such as spam.

Site Statistics, Internal Reporting and Analysis

Open Door Legal may use information collected from web log and cookie files to analyze and publish anonymous, non-personal, aggregate statistics that may help us to analyze how the Site and its services are being accessed and used, to improve Site performance and delivery, and to analyze and mitigate Site and data security risks. Open Door Legal may also track and publish anonymized aggregate information, such as the total number of users who have viewed a particular web page. Open Door Legal will publish this data in aggregate form only and will not tie it to any personally identifiable information.

HOW INFORMATION IS SHARED AND DISCLOSED

On Our Communication Channels[1]

Some of our features may allow you to communicate with other users by posting public messages. Please be aware that what you write in these public messages can be viewed, collected or used by anyone who visits our website. Open Door Legal is not responsible for any personally identifiable information that you submit or permit others to submit through public messages.

To Third-Party Vendors

From time to time, Open Door Legal may contract with third-party vendors to support ’s standard business practices and to provide you with a better experience on the Site. Open Door Legal will only disclose your personally identifiable information to those vendors who also adhere to industry-standard data privacy best practices. Open Door Legal will never sell your personally identifiable information for marketing or other purposes. Open Door Legal may also include features whereby you may log in to various third-party social media platforms (for example, Facebook, Twitter or Instagram) while on the Site. Please note that anytime you are logged in to any third-party social media platform, that third-party social media platform may collect information about your browsing habits, including log files or cookie information, or may collect any information you submitted voluntarily. Information collected by third-party social media platforms while you are logged in to those platforms is subject to the privacy policies of those platforms.

Where Required by Law

Open Door Legal may disclose your personally identifiable information as required by law and where we believe disclosure is necessary to protect our legal rights and/or to comply with a judicial proceeding, court order or legal process served on our Site.

Other than as described above, Open Door Legal does not share or disclose the information that our Site collects to any other third parties.

HOW TO ACCESS YOUR PERSONAL INFORMATION

You may access your personal information by emailing a request to info@opendoorlegal.org to receive a copy of the personally identifiable information that we may have collected about you for your account.

For California Residents

California Civil Code Section § 1798.83 permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact Open Door Legal using the information listed above.

HOW LONG INFORMATION IS RETAINED

Open Door Legal retains information collected on the Site only for as long as necessary to accomplish the uses described above, or for as long as required or permitted by law. Open Door Legal does not retain collected information for any purpose other than those described in this Privacy Policy.

HOW INFORMATION IS KEPT SECURE

Network Security

Open Door Legal has implemented a variety of commercially standard encryption and security technologies and procedures to protect information, including your personal information, stored in our computer systems from unauthorized access. Please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure, thus Open Door Legal strives to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.

Management Procedures

Open Door Legal also maintains standard physical and electronic procedural safeguards that limit access to your personally identifiable information to our employees (or people working on our behalf and under confidentiality agreements) who, through the course of standard business activities, need to access your personally identifiable information.

YOUR CHOICES REGARDING YOUR PERSONAL INFORMATION

Sharing Information With Other Members

You are able to control what personal information about you is shared with other users and what information you choose to keep private in your use of the Site.

Receiving Communications

If you subscribe to any optional promotional communications, you will be able to unsubscribe from them through the emails we send you.

THIRD PARTY LINKS

This policy does not cover the privacy practices of any third parties that we do not own or control. We may provide links to other services and on occasion to other sites that may interest you. All of these sites operate independently of Open Door Legal, and they have their own privacy or security practices. We encourage you to review their policies before submitting any personal information to them.

UPDATES TO OUR PRIVACY POLICY

The Site is constantly evolving. From time to time, Open Door Legal will review and make changes to our Privacy Policy. We will post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email at any primary email address you have provided to us or through a notice on the Site home page. The date the Privacy Policy was last revised is identified at the top of the page. Open Door Legal encourages you to visit this Site frequently to stay up to date on our current policies.

I AGREE: By using our website, you are stating that: I agree to this Privacy Policy.

I DO NOT AGREE: IF YOU DO NOT AGREE TO BE BOUND BY THIS PRIVACY POLICY, YOU ARE NOT ALLOWED to access this site or use the services and you must immediately stop doing so.

[1] Communication channels include but are not limited to public forums, discussion boards or message boards

CITATIONS

1. American University, Key Studies and Data About How Legal Aid Improves Housing Outcomes https://www.american.edu/spa/jpo/toolkit/upload/housing-7-30-19.pdf

2. George Washington Law School, In Pursuit of Justice? Case Outcomes and the Delivery of Unbundled Legal Services https://scholarship.law.gwu.edu/cgi/viewcontent.cgi

Ever since childhood, our co-founder Adrian has been dedicated to reducing poverty.

He studied systemic poverty in college and went to work in the field for a few years. Eventually, he had a thesis that legal aid was the most cost-effective way to address poverty in America. He wrote up a business plan and used it to apply to law school. 

The idea was to create the country’s first system of universal access to civil legal representation that ensures everyone can obtain timely, competent legal help for any legal issue, regardless of ability to pay. That had never been done before in the history of the United States.

In law school, he met Virginia, our Programs Director. Together, they co-founded the organization, two weeks after Adrian passed the bar.

When we opened we put a sign in the window, and with just that marketing and almost no other outreach we were overwhelmed with requests for help from people with good cases who had been turned away everywhere else.

Our first year we had revenue of $35,000. We would hand shred documents because a shredder was too expensive. Despite the financial challenges, we were able to work on over 280 cases in everything from housing law to family law to consumer law in the first year alone.

The hours were extreme, the pay was low, and the learning curve was steep. Still, we persisted. We knew that almost everyone we helped was not able to receive services anywhere else. Eventually, we attracted the interest of funders. We tripled our revenue for several years in a row. In 2015, we won the Bay Area Google Impact Challenge, which enabled us to expand even more. In 2019, we secured additional funding from the city that allowed us to open two new centers in the Excelsior and Western Addition.

As of 2020, our staff has grown to 27 full-time employees. We’ve shown that universal access is possible. Now, we plan to scale city-wide, make San Francisco the first city in the country’s history to have universal access to legal help, and become a model for national replication.