Our Solution

We believe that everyone should be able to access competent and timely legal help.

Universal Access

We’ve built the country’s first system of universal access to civil legal representation. Thanks to a unique technology platform, hundreds of dedicated volunteers, and talented staff, we’re able to represent low-income residents in over 35 areas of law.

No arbitrary exclusions

Meeting people where they are

Pro bono integration

New technology infrastructure

Direct Outcomes


Clients who earn below $15,000/year

Total Closed Cases Since Jan. 7th, 2013

Areas of Practice Breakdown

  • Housing Law 30% 30%
  • Family Law 23% 23%
  • Tort Law 9% 9%
  • Consumer Law 9% 9%
  • Wills/Probate Law 8% 8%
  • License Law 6% 6%
  • Employment Law 7% 7%
  • Other Law 17% 17%

Monetary Outcomes

from all case types

Thousands of Dollars in Awards and Settlements

Thousands of Dollars in Debt Discharged, Cancelled, or Proved Fraudulent

Housing Outcomes


Evictions Prevented

Housing Barrier Removed

Transferred to Safer Housing

Move Outs Delayed

Family Outcomes


Parents Reunited With Their Children

Children or Victims Protected

Family Conflicts Resolved

Divorces Granted


Other Outcomes


Estate Plans Completed

Immigration Documents Obtained

Driver's License Holds Removed

Deportations Prevented

Expungements Granted

Jobs Saved

Social ROI

Direct Benefit

Deterrence Value

We analyzed our costs and case results using a standard methodology created by the Robin Hood Foundation and discovered that for every one dollar we spend on services and overhead, we generated about $6.63 in short and long term financial benefits for our clients and deterred up to $14.75 in illegal activity.

When you compare our social return on investment to other high-performing nonprofits in other sectors, who used the same methodology to arrive at their results, you can see that legal services easily has the highest SROI.

This doesn’t mean other types of human services aren’t incredibly important. It does mean that when governments, foundations, and individuals are looking to invest in ways that address poverty, legal services should be the first intervention that’s funded, not the last.


Review our full methodology here.


  • Legal Services 85.6% 85.6%
  • Food Kitchen and Services 24% 24%
  • Early Childhood Education 20% 20%
  • Micro-Finance 16.8% 16.8%
  • Elementary School 16.4% 16.4%
  • Women’s Shelter 12% 12%
  • Public Health Clinic 12% 12%
  • Housing and Services 12% 12%
  • Financial Education 7.6% 7.6%

Join our Key Holder Program!

Join our Key Holder Program!


1. American University, Key Studies and Data About How Legal Aid Improves Housing Outcomes https://www.american.edu/spa/jpo/toolkit/upload/housing-7-30-19.pdf

2. George Washington Law School, In Pursuit of Justice? Case Outcomes and the Delivery of Unbundled Legal Services https://scholarship.law.gwu.edu/cgi/viewcontent.cgi